This letter is a long time in coming but I felt it incumbent upon me to write to you to express my sincerest gratitude to Dayspring Restoraiton and especially to Kris Schallock for his part in rectifying a particularly difficult situation regarding carpet installation, removal, cleaning, re-installation, removal, re-cleaning, and subsequent tile installation.
In short, a carpet was installed in my home, with an adhesive that adversely affected the concrete upon which it was placed. Chemical fumes arose from the floor making it impossible to use the room. The rug was removed, the floor cleaned, and another rug installed. After a period of time, fumes again permeated the room making it unlivable. Upon close investigation of the room, a small amount of mold (originating from damp luggage) was also found in a closet. It was at that point my husband turned to your company for suggestions to solve both rug and mold problems. Kris Schallock outlined a course of action which included a two-part approach. First, rid the closet of mold. Second, remove the carpet, clean the adhesive residue from the concrete, and install tile. Taking that course eradicated both mold and the offensive fumes, rendering the living space habitable.
From onset to solution, the process was lengthy with countless phone conversations, meetings, waiting periods, home visitations etc. Throughout all, however, Kris Schallock excercised true leadership and professionalism in solving the problem by working cooperatively and inclusively with us every step of the way.
Kris Schallock is an umpressive young man with excellent communication and managerial skills. He listens, clarfies, suggests and solves. Moreover, all of this is done with respect and concern for the client. He truly is a credit to your firm.
Your company is one to be trusted and respected. And my husband and I have made it clear to those we know, of the distance you will go to insure customer satisfaction. Thank you for taking care of us.
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